The MIIS Eprints Archive

Web Hosting Service Level Agreements

King, Alan (2001) Web Hosting Service Level Agreements. [Study Group Report]



This paper proposes a model for a relatively simple Web hosting provider. The model assumes the existence of a load-dispatcher and a finite number of Web-servers.

We quantify the quality of service towards the clients of this facility based on a service level agreement between the two parts: the web hosting provider and the client. We assume that the client has the knowledge and resources to quantify its needs. Based on these quantifications, which in our model become parameters, the provider can establish a service offer. In our model, this offer covers the quality of service and the price options for it.

Item Type:Study Group Report
Problem Sectors:Information and communication technology
Study Groups:Canadian Industrial Problem Solving Workshops > IPSW 5 (Seattle, Canada, May 18-22, 2001)
Company Name:IBM
ID Code:171
Deposited By: Michele Taroni
Deposited On:13 Oct 2008
Last Modified:29 May 2015 19:48

Repository Staff Only: item control page