Service scheduling in garden maintenance

Abstract

Neoturf is a Portuguese company working in the area of project, building and garden’s maintenance. Neoturf would like to have a procedure for scheduling and routing efficiently the clients from garden maintenance services. The company has two teams available during the whole year and an additional team during summer to handle all the maintenance jobs. Each team consists of two or three employees with a vehicle fully equipped with the tools that allow to carry out every kind of maintenance service. In the beginning of each year, the number and frequency of maintenance interventions to conduct during the year, on each client, are accorded. Each client is assigned to the same team and, usually, time windows are established so that visits to the client should occur only within these periods. As the Neoturf costumers’ are geographically spread over a wide region, the total distance on visiting clients is a factor that has a heavy weight on the costs of the company. Neoturf is concerned with reducing these costs, while satisfying the agreements with the clients.