relation: http://miis.maths.ox.ac.uk/miis/362/ title: Strategic Resource Planning for Optimum Service Quality creator: Perran, J. creator: Wood, D. creator: Allwright, D.J. creator: Schou, M. creator: Luczak, M. creator: Zinober, A. creator: Felici, T. creator: Waugh, A. creator: Scarse, D. creator: Kretzscher, R. subject: Discrete subject: Information and communication technology date: 1999 type: Study Group Report type: NonPeerReviewed format: application/pdf language: en identifier: http://miis.maths.ox.ac.uk/miis/362/1/Strategic-resource-planning-for-optimum-service-quality.pdf identifier: Perran, J. and Wood, D. and Allwright, D.J. and Schou, M. and Luczak, M. and Zinober, A. and Felici, T. and Waugh, A. and Scarse, D. and Kretzscher, R. (1999) Strategic Resource Planning for Optimum Service Quality. [Study Group Report]