eprintid: 171
rev_number: 4
eprint_status: archive
userid: 6
dir: disk0/00/00/01/71
datestamp: 2008-10-13
lastmod: 2015-05-29 19:48:39
status_changed: 2009-04-08 16:55:16
type: report
metadata_visibility: show
item_issues_count: 0
creators_name: King, Alan
contributors_name: Begen, Mehmet
contributors_name: Cojocaru, Monica
contributors_name: Fowler, Ellen
contributors_name: Ganjali, Yassar
contributors_name: Lai, Judy
contributors_name: Lee, Taejin
contributors_name: Navasca, Carmeliza
contributors_name: Ryan, Daniel
title: Web Hosting Service Level Agreements
ispublished: pub
subjects: telecom
studygroups: ipsw5
companyname: IBM
full_text_status: public
abstract: This paper proposes a model for a relatively simple Web hosting provider. The model assumes the existence of a load-dispatcher and a finite number of Web-servers. 

We quantify the quality of service towards the clients of this facility based on a service level agreement between the two parts: the web hosting provider and the client. We assume that the client has the knowledge and resources to quantify its needs. Based on these quantifications, which in our model become parameters, the provider can establish a service offer. In our model, this offer covers the quality of service and the price options for it.
problem_statement: 1) Determine a method of quantifying the quality of service towards clients of a web hosting provider based on a service level agreement between the provider and the client.  

2) Develop algorithms, consistent with the level of service being offered for each client, that allocate the provider's resources so as to optimally serve potential clients. 

3) Establish price options for various levels of quality of service that maximize revenues for the provider.
date: 2001
date_type: published
pages: 7
citation:   King, Alan  (2001) Web Hosting Service Level Agreements.  [Study Group Report]     
document_url: http://miis.maths.ox.ac.uk/miis/171/1/ibm.pdf