King, Alan (2001) Web Hosting Service Level Agreements. [Study Group Report]
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Abstract
This paper proposes a model for a relatively simple Web hosting provider. The model assumes the existence of a load-dispatcher and a finite number of Web-servers.
We quantify the quality of service towards the clients of this facility based on a service level agreement between the two parts: the web hosting provider and the client. We assume that the client has the knowledge and resources to quantify its needs. Based on these quantifications, which in our model become parameters, the provider can establish a service offer. In our model, this offer covers the quality of service and the price options for it.
Item Type: | Study Group Report |
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Problem Sectors: | Information and communication technology |
Study Groups: | Canadian Industrial Problem Solving Workshops > IPSW 5 (Seattle, Canada, May 18-22, 2001) |
Company Name: | IBM |
ID Code: | 171 |
Deposited By: | Michele Taroni |
Deposited On: | 13 Oct 2008 |
Last Modified: | 29 May 2015 19:48 |
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